Refund & Return and Cancellation policies

Refund & Return Policy:

1. Eligibility for Refunds and Returns:

   • Refunds and returns are eligible within 30 days of the purchase date.

   • Products must be in their original condition, unused, and with all original tags and packaging.

   • Refunds are only applicable to the original purchaser.

2. Refund Process:

   • To initiate a refund, contact our customer support team at [contact email/phone number] within the eligible timeframe.

   • Provide your order number, details of the item(s) you wish to return, and the reason for the refund.

   • Once your request is approved, you will receive instructions on how to return the product.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the product received is damaged or defective.

   • We recommend using a trackable shipping service for returns to ensure the safe arrival of the product.

4. Inspection and Processing:

   • Upon receiving the returned item, our team will inspect it for any damages or signs of use.

   • Refunds will be processed within [X] business days after the inspection is complete.

   • The refund will be issued to the original payment method.

5. Exceptions:

   • Certain products may not be eligible for refunds or returns due to their nature. This includes downloadable software, digital products, and services.

Cancellation Policy:

1. Cancellation Window:

   • Orders can be canceled within 24 hours of placement.

   • To cancel an order, contact our customer support team at [contact email/phone number] with your order number and request for cancellation.

2. Refund for Canceled Orders:

   • If the cancellation request is made within the specified time frame, a full refund will be issued to the original payment method.

3. Exceptions:

   • Once an order has been processed and shipped, it cannot be canceled. In such cases, customers may follow the return process outlined in the Refund & Return Policy.

4. Communication of Order Status:

   • Customers will receive email notifications confirming the placement of an order and its shipment status.

   • Any updates or changes to the order status will be communicated promptly.

5. Contact Information for Cancellation Requests:

   • For cancellation requests, contact our customer support team at [contact email/phone number] with your order number and request for cancellation.

Note: Cyber Tech Association reserves the right to modify or update these policies at any time. Customers are encouraged to review the policies periodically for any changes.