On Friday, Microsoft Teams had a major issue, leaving many users frustrated. Not just Teams, but the whole Microsoft 365 system had problems, and some people couldn't even connect to the Microsoft Store. The trouble started around 4:30 p.m. IST and continued until the end of the workday at 9:30 p.m. IST.
Around 6:24 p.m. IST, the most significant impact was seen, with about 14,500 users in the United States reporting issues with Microsoft Teams. This unexpected outage caused a lot of inconvenience, leading to widespread complaints on social media and disruptions in people's work communication and collaboration.
“Microsoft Teams outages reported in the last 24 hours” by Downdetector’s online outage tracker
During the peak of the issue at 1:54 p.m. EST, Downdetector's online outage tracker indicated that around 14,500 users in the United States were facing problems with the workplace collaboration and video conferencing app. This means that a significant number of people were reporting issues with the service at that particular time.
why outage happened?
The Microsoft Teams outage happened because of a networking problem that impacted part of the Teams service. This issue caused users to face various difficulties, such as trouble logging in, missing messages and attachments, and delays in using the platform's features.
In simpler terms, there was a technical glitch in the network that affected how Teams worked, causing these disruptions for users.
Regional and Functional Impact: Microsoft Teams Outage
Users in Canada and the UK, USA encountered issues with Microsoft Teams.
Several thousand users in South America, particularly in Brazil, reported problems with Teams on various social media platforms like X (formerly Twitter).
More than 50% of users across Microsoft products experienced difficulties with the applications themselves. • Some users specifically faced challenges with Outlook. • Others reported issues related to server network connections.
Company's Response
In response to the widespread issues, Microsoft took action by initiating failovers to address the problem. • Microsoft's 365 app, including Teams, initiated an investigation into the outage.
A few hours into the outage, Microsoft announced that they had identified the issue and were actively working on fixing it.
Microsoft 365 stated as “We've identified a networking issue impacting a portion of the Teams service, and we're performing a failover to remediate impact. Additional information can be found under TM710344 in the admin center,” Microsoft 365 posted on X.”
Finally, At approximately 11:20 p.m. IST, Microsoft shared on X that they had completed the failover in the EMEA region, and there were signs of improvement in service telemetry.
However, in a later statement, Microsoft admitted that users in the Americas were still experiencing issues about 2 hours after the initial update.
Conclusion
The recent outage represents a noteworthy disruption for Microsoft Teams, reminiscent of a four-hour outage exactly one year ago.
After successfully resolving the issues, Microsoft communicated the resolution on Twitter with a tweet stating, "It should be resolved for everyone now. Sorry for the inconvenience. Let us know if you still see any issues! "
This message serves as an assurance to users that the problems have been addressed, and they can resume their normal work on Microsoft Teams without further inconvenience.
In conclusion, the incident highlights the periodic challenges in the reliability of Microsoft Teams, but the proactive resolution and communication efforts demonstrate the company's commitment to addressing and resolving such disruptions promptly.
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